Shipping Policy

Effective Date: November 14, 2026

At SMART PLATE SHOP, we understand that receiving your home décor products safely and on time is an important part of a satisfying shopping experience.

Whether you are purchasing a new rug for your living room, an artistic tapestry for your wall, or curtains and window blinds to refresh your interior, we aim to make the ordering and delivery process as convenient and transparent as possible.

This Shipping Policy explains our shipping charges, order processing procedures, delivery expectations, and the steps customers can take if a shipment encounters a problem.

This policy applies to orders placed through https://www.smartplateshop.com and operated by VSABF LLC.

1. Shipping Fees

SMART PLATE SHOP offers a straightforward shipping fee structure.

Our standard shipping charges are as follows:

• Orders of $10.00 or more: FREE SHIPPING.

• Orders below $10.00: A flat shipping fee of $5.99.

The applicable shipping fee is calculated based on the merchandise subtotal before any applicable taxes, unless otherwise stated during checkout.

The final shipping charge will be displayed before payment is completed.

We believe that clear delivery pricing helps customers make informed purchasing decisions without encountering unexpected shipping expenses at the final stage of checkout.

2. Order Processing Time

After an order is successfully submitted, our team begins the order verification and processing procedure.

The processing period generally takes 1–3 business days.

During this period, orders may undergo:

• Payment verification.

• Order detail review.

• Product availability confirmation.

• Shipping address validation.

• Fulfillment preparation.

• Packaging and dispatch arrangements.

Business days generally exclude Saturdays, Sundays, and recognized public holidays.

Orders submitted outside normal business hours, during weekends, or on public holidays may begin processing on the next business day.

Processing time is separate from shipping transit time.

3. Estimated Delivery Time

After an order has been processed and dispatched, delivery generally takes an estimated 5–10 business days.

The total estimated fulfillment and delivery period is therefore approximately 6–13 business days.

These timeframes are estimates rather than guaranteed delivery appointments.

Actual delivery times may vary depending on:

• The destination address.

• Carrier availability and operating schedules.

• Transportation conditions.

• Weather and seasonal demand.

• Regional delivery capacity.

• Product handling requirements.

• Unexpected logistical interruptions.

If an order experiences an unusual delay, customers may contact our support team for assistance.

4. Shipping Destinations

SMART PLATE SHOP offers delivery to eligible shipping destinations supported by our checkout and fulfillment arrangements.

Shipping availability may depend on the product, destination, carrier coverage, and other logistical considerations.

If a destination cannot be serviced, customers will be informed when reasonably possible.

We reserve the right to decline an order when delivery cannot be completed through available shipping services.

5. Order Confirmation

After completing checkout, customers may receive an order confirmation email containing available transaction details.

We recommend reviewing the confirmation carefully to ensure that the following information is correct:

• Customer name.

• Email address.

• Shipping address.

• Ordered products.

• Product quantities.

• Applicable shipping charges.

• Total order amount.

If any information is incorrect, please contact us immediately at [email protected].

We will make reasonable efforts to correct an error before fulfillment or dispatch. However, changes may not be possible once an order has entered the shipping process.

6. Shipment Tracking

Where tracking information is available through the shipping provider, customers may receive a tracking number or shipment notification after dispatch.

Tracking updates may not appear immediately because carriers require time to scan and register packages within their systems.

Customers are encouraged to allow a reasonable period for tracking information to become active.

If tracking information appears incomplete or has not changed for an extended period, please contact our customer service team.

7. Shipping Address Accuracy

Customers are responsible for entering complete and accurate shipping details during checkout.

Please check that your address includes all necessary information, such as:

• Street number and street name.

• Apartment, unit, or suite number, where applicable.

• City.

• State.

• ZIP code.

• Any relevant delivery instructions.

SMART PLATE SHOP cannot guarantee successful delivery when an address is incomplete or incorrect.

If an address error is identified before dispatch, we will make reasonable efforts to update the information.

Once a package has been transferred to a carrier, address changes may be subject to carrier restrictions and additional procedures.

8. Delayed, Lost, or Undelivered Packages

Although we work to support reliable delivery, shipping delays may occasionally occur.

If your package has not arrived within the estimated delivery period, please contact us with your order number.

We may review the available tracking information, communicate with the relevant carrier, and determine the appropriate next steps.

If a shipment is confirmed lost or otherwise cannot be delivered, we will work with the customer to determine an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable law.

A tracking status showing that a package is delayed does not automatically establish that the shipment has been lost.

9. Damaged Packages and Products

We understand that discovering damage after delivery can be disappointing, especially when the product is intended to enhance your home.

If a rug, tapestry, curtain, or window blind arrives damaged, please contact us as soon as reasonably possible.

To help us review the issue, please provide:

• Your order number.

• A description of the damage.

• Photographs of the product.

• Photographs of the shipping box or packaging.

• Any relevant tracking or delivery information.

Our support team will assess the information and discuss an appropriate solution.

Depending on the circumstances, we may offer a replacement, replacement component, refund, or another reasonable remedy.

Customers should not dispose of damaged merchandise or packaging until the matter has been reviewed, unless safety or another reasonable circumstance requires immediate disposal.

10. Multiple Packages

Depending on product availability, package dimensions, fulfillment arrangements, or carrier requirements, items from the same order may occasionally be shipped separately.

For example, a rug and a set of curtains may require different packaging or transportation arrangements.

If your order is divided into multiple shipments, the packages may have separate tracking information and different delivery dates.

Receiving one package before another does not necessarily mean that the remaining products have been canceled or lost.

Please contact us if the remaining portion of your order does not arrive within a reasonable timeframe.

11. Failed Delivery Attempts

A carrier may be unable to complete delivery because of:

• An incorrect or incomplete address.

• Restricted access to the delivery location.

• The absence of a recipient when a signature is required.

• Local carrier limitations.

• Other circumstances affecting delivery.

If a delivery attempt fails, customers should review any carrier notification and follow the available instructions for redelivery or package collection.

If a package is returned to us because delivery could not be completed, we will contact the customer when reasonably possible to discuss available options.

Additional shipping expenses resulting from customer-provided address errors or repeated failed delivery attempts may be assessed only where permitted by law and properly disclosed.

12. Shipping Restrictions and Unforeseen Events

Some deliveries may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, public emergencies, labor disruptions, and carrier service limitations.

In these circumstances, we will make reasonable efforts to communicate material delays and provide updated information when available.

Nothing in this policy is intended to excuse obligations that applicable law requires us to fulfill.

13. Order Cancellation Before Shipment

If you need to cancel an order, please email us as soon as possible.

Where the order has not been dispatched or committed to fulfillment, we will make reasonable efforts to process the cancellation.

If an order has already been shipped, cancellation may no longer be possible. Customers may instead request a return in accordance with our Return and Refund Policy.

Approved cancellations will be refunded to the original payment method.

14. Delivery and Consumer Protection

SMART PLATE SHOP aims to process and ship orders within the delivery representations made during checkout or in our customer communications.

If we cannot ship within the applicable promised timeframe, we will provide appropriate notice and obtain consent to any legally required delay or offer cancellation and a refund where required by applicable law.

This policy is intended to comply with applicable federal consumer protection requirements and Florida law.

15. Contact Our Shipping Team

For questions about shipping fees, order processing, tracking information, delivery delays, or damaged packages, please contact:

SMART PLATE SHOP
Operated by VSABF LLC
Contact Person: JORDAN FOULTZ
Email: [email protected]
Business Address: 3440 Hollywood Blvd, Hollywood, FL 33021, USA
Website: https://www.smartplateshop.com

Thank you for shopping with SMART PLATE SHOP. We appreciate your patience and trust while your selected home décor products make their way to you.