Refund policy
Return and Refund Policy
Effective Date: November 14, 2026
At SMART PLATE SHOP, we believe that the right home décor can transform an ordinary room into a welcoming and comfortable living space. Whether you have selected a decorative rug, an artistic wall tapestry, or curtains and window blinds to complement your interior, we want you to feel confident about your purchase.
We understand that online shopping sometimes comes with unexpected differences in color, size, texture, or personal preference. Our Return and Refund Policy is designed to provide a clear and reasonable process for customers who need assistance with an order.
This policy applies to purchases made directly through https://www.smartplateshop.com and is administered by VSABF LLC.
1. Return Eligibility
Customers may request a return within 30 calendar days after the date their order is delivered.
To qualify for a standard return, the following conditions should generally be met:
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The item must be unused and in its original condition.
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The product should be returned with its original packaging, tags, accessories, and included components, where reasonably available.
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The item must not show signs of washing, installation, cutting, alteration, or damage caused after delivery.
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The return request must be submitted within the applicable 30-day return period.
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Customers must obtain return instructions from our customer support team before sending merchandise back.
For home décor products such as rugs, tapestries, curtains, and window blinds, we recommend checking the product dimensions, material information, and installation requirements before opening or using the item.
We understand that some products may need to be carefully unpacked to inspect their appearance and quality. Reasonable inspection will not automatically disqualify an otherwise eligible return.
2. Non-Returnable or Restricted Items
Certain products may not qualify for a standard change-of-mind return, including:
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Items that have been permanently installed, mounted, cut, altered, or customized.
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Products that have been washed, heavily used, or exposed to conditions that prevent resale.
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Merchandise damaged through improper handling after delivery.
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Items returned without prior authorization or without sufficient order information.
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Products specifically identified as final sale or non-returnable before purchase, where permitted by applicable law.
These restrictions do not limit any rights customers may have when merchandise arrives defective, damaged, incorrect, or materially different from its advertised description.
3. How to Request a Return
To initiate a return, please contact our customer service team:
Email: [email protected]
Business Name: VSABF LLC
Contact Person: JORDAN FOULTZ
Please include the following information in your email:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product name and quantity you wish to return.
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The reason for your return.
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Photographs of the product and packaging, if the item is damaged, defective, or incorrect.
Our support team will review your request and provide the applicable return instructions. Please do not ship products to our business address without first receiving return authorization and confirmation of the appropriate return procedure.
4. Return Shipping Costs
For returns resulting from a change of mind, incorrect personal measurements, or a preference change, the customer is generally responsible for the cost of return shipping.
For products that arrive defective, damaged, incorrect, or materially inconsistent with the order confirmation, SMART PLATE SHOP will review the circumstances and provide an appropriate resolution. Where the issue is confirmed to be our responsibility, we will arrange or reimburse reasonable return shipping costs as appropriate.
Customers are encouraged to use a trackable shipping service and retain proof of shipment until the return has been completed.
5. Damaged, Defective, or Incorrect Merchandise
We take product quality and order accuracy seriously.
If your rug, wall tapestry, curtain, or window blind arrives with visible damage, manufacturing defects, missing components, or a different design or product than the one ordered, please contact us as soon as reasonably possible.
When reporting an issue, please provide:
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Your order number.
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A description of the problem.
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Clear photographs showing the affected area.
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Photographs of the outer packaging, if shipping damage is involved.
We may offer one or more of the following solutions, depending on the nature of the problem and applicable law:
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A replacement product.
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A replacement component, where available.
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A repair or other appropriate corrective solution.
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A full refund.
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A partial refund when mutually appropriate and legally permissible.
Customers will not be required to accept store credit in place of a refund or other remedy where applicable consumer protection laws provide a different entitlement.
6. Refund Processing
Once an approved return has been received and inspected, we will notify you of the outcome.
Approved refunds will generally be submitted to the original payment method within 5–10 business days after the return is approved.
Please note that the time required for the refund to appear in your account may depend on your bank, card issuer, or payment service provider.
Refunds will normally include the amount paid for the returned merchandise. Original shipping charges, if any, may not be refundable for standard change-of-mind returns unless otherwise required by law or agreed upon by our support team.
Where an order qualifies for a full refund because of our error or a legally recognized product issue, applicable delivery charges will be handled in accordance with the relevant consumer protection requirements.
7. Partial Refunds
In certain circumstances, a partial refund may be appropriate, including where:
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Only part of a multi-item order is being returned.
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A customer and our support team agree on a reasonable price adjustment for a minor issue.
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An item has sustained a condition-related reduction in value that is legally chargeable to the customer.
Any proposed deduction will be explained to the customer. We will not impose an unreasonable or undisclosed deduction.
8. Exchanges
If you would prefer another size, color, pattern, or design, please contact us to ask whether an exchange is available.
Exchange requests are subject to inventory availability and product eligibility. If a direct exchange cannot be arranged, we may recommend returning the original product and placing a new order.
9. Cancellations
Customers who wish to cancel an order should contact us as soon as possible after placing it.
If an order has not entered processing or fulfillment, we will make reasonable efforts to cancel it and issue a refund.
Once an order has been dispatched, cancellation may no longer be possible. In that situation, customers may use the applicable return procedure after delivery.
Nothing in this section limits any cancellation rights provided by applicable law.
10. Return Address
Approved returns should be sent to the following address only after receiving instructions from our customer service team:
VSABF LLC
Attn: JORDAN FOULTZ
3440 Hollywood Blvd
Hollywood, FL 33021
United States
Please confirm the return destination and shipping instructions with our support team before dispatching your package.
11. Consumer Rights
This policy is intended to operate consistently with applicable United States federal and Florida consumer protection laws.
Nothing in this policy is intended to waive, restrict, or replace any non-waivable statutory rights or remedies available to customers under applicable law, including rights concerning defective goods, misleading product descriptions, and unfair or deceptive trade practices.
12. Policy Updates
SMART PLATE SHOP reserves the right to revise this policy when necessary to reflect operational changes, product updates, or changes in applicable legal requirements.
The latest version published on our website will govern purchases subject to that version, without retroactively reducing rights that have already accrued to customers.
13. Contact Us
For questions about returns, exchanges, refunds, or order concerns, please contact:
SMART PLATE SHOP
Operated by VSABF LLC
Email: [email protected]
Contact Person: JORDAN FOULTZ
Address: 3440 Hollywood Blvd, Hollywood, FL 33021, USA
We appreciate your trust in SMART PLATE SHOP and will make reasonable efforts to ensure that every customer receives attentive and helpful service.