Contact information

Contact Information

SMART PLATE SHOP – We're Here to Help

At SMART PLATE SHOP, customer satisfaction is an important part of the shopping experience. We believe that choosing home décor should be enjoyable, straightforward, and supported by helpful communication.

Whether you are looking for information about a rug, exploring artistic wall tapestries, comparing curtain styles, or checking the details of window blinds, our customer service team is available to assist with general questions and order-related concerns.

Our goal is to provide clear information and practical assistance before, during, and after your purchase.

1. General Customer Support

For general questions about our store, products, website, or shopping experience, please contact us by email.

Store Name: SMART PLATE SHOP
Legal Business Name: VSABF LLC
Customer Service Contact: JORDAN FOULTZ
Email Address: [email protected]
Website: https://www.smartplateshop.com

We welcome customer inquiries about product information, order details, shipping arrangements, returns, refunds, and other matters relating to our services.

2. Business Address

Our registered business contact information for customer correspondence is:

VSABF LLC
3440 Hollywood Blvd
Hollywood, FL 33021
United States

Please use our customer service email for initial inquiries before sending physical correspondence or merchandise to this address.

3. Returns and Refund Assistance

If you are considering returning a product or requesting a refund, please contact our support team before shipping anything back.

We can assist with:

  • Return eligibility.

  • Return authorization.

  • Refund status inquiries.

  • Exchange requests.

  • Damaged or defective merchandise.

  • Incorrect or incomplete orders.

For faster assistance, include your order number, product name, and a brief explanation of your request.

4. Shipping and Delivery Questions

If you have questions about an order's delivery status, tracking information, or shipping arrangements, our team can help review the available information.

You may contact us regarding:

  • Shipping charges.

  • Order processing.

  • Shipment tracking.

  • Delivery delays.

  • Missing packages.

  • Damaged packages.

  • Address correction requests.

Please provide the email address used during checkout and your order number whenever possible.

5. Product Information

We understand that selecting the right decorative item involves more than choosing a design.

Customers may contact us with questions about:

  • Rug dimensions and intended placement.

  • Tapestry designs and decorative applications.

  • Curtain dimensions and fabric information.

  • Window blind measurements and installation considerations.

  • Available product details and care information.

We encourage customers to review individual product listings carefully before completing an order.

6. Privacy and Data Requests

For questions about personal information, privacy practices, or requests relating to the handling of customer data, please contact:

Email: [email protected]
Subject: Privacy Inquiry

Our team will review eligible requests and respond in accordance with applicable privacy and data protection requirements.

7. Customer Service Availability

We aim to respond to customer inquiries within 1–2 business days.

Our standard customer support correspondence schedule is:

Monday – Friday: 9:00 AM – 5:00 PM Eastern Time
Saturday – Sunday: Closed
Public Holidays: Response times may vary.

These are intended customer service hours and do not represent a guaranteed response deadline. During periods of high inquiry volume, additional time may occasionally be required.

8. How to Receive Faster Assistance

To help us resolve your question efficiently, please include the following information when contacting us:

  • Your full name.

  • Your order number, if applicable.

  • Your purchase email address.

  • The product or service involved.

  • A clear description of your question or concern.

  • Relevant photographs or supporting information, where appropriate.

Providing complete details helps our team understand your situation and avoid unnecessary delays.

9. Our Commitment to Customers

At SMART PLATE SHOP, we value the time and confidence our customers invest in shopping with us.

We aim to communicate clearly, handle inquiries responsibly, and provide reasonable assistance throughout the shopping process.

Thank you for choosing SMART PLATE SHOP for your home décor needs.

SMART PLATE SHOP
Operated by VSABF LLC
Attn: JORDAN FOULTZ
3440 Hollywood Blvd, Hollywood, FL 33021, USA
Email: [email protected]
Website: https://www.smartplateshop.com